We use Only Signed For parcels (Proof of Despatch and Signature on receipt of goods) sent via Mail services ,and Fully Tracked via courier for heavier parcels .We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to non European countries above 2kg due to cost.
When you place an order, we will estimate shipping before you proceed with your Order so you know in advance shipping costs before you proceed to checkout. Please Note we at most what we are charged for shipping services but mostly on smaller parcels we charge less than cost.
Returns of Products will only be accepted within 7 days of Receipt and will only be accepted if returned in the same condition as sent ,If the reason for return is that you have changed your mind about it or its not as you thought ...then this will ony be accepted if it has not been removed from the box in any way (it must come back as sold Mint In Box) Refunds will be made in Full but return postage costs will not be covered unless the reason for return is directly our fault (Wrong Item Sent etc)
If a problem is noticed upon opening and removing the item from its original packaging we will endeavour to help in any way it is possible for us to do so.We are limited to what we can do with manufacturing issues ourselves as we purchase stock rather than manufacturing so we do not have a cost price supply of products,so we need to involve our supplier or the actual Brand if bought direct (We would need replacement also) .We will always ensure satisfaction
We will not Cancel or Refund any Preorders placed after 7 days before or After it has been received...So Only Preorder if you understand this (Please read the Preorder Terms and Conditions before placing your Order) But responsibility of Damage/Manufacturing issues will be dealt with in the same way as mentioned above
Problems as outlined above are very rare and hardly ever a issue
Any Return Requests must be sent via email within 7 days of Receipt of Item
All prices are in GBP.